Terms and Conditions

Please read this page carefully before purchasing; if you have any questions regarding the terms and conditions, kindly email our customer service department at elena.ghioni@vatsrl.net

1. Booking arrangements:
1.1. Advance notice
1.1 Advance notice
Services must be booked 24 hours in advance of performance. For reservations received without
adequate notice ConduciMi may not guarantee acceptance of services; however, ConduciMi will
attempt to make itself available for holding
1.2. Acceptance of Reservation
When making a reservation, it is mandatory to provide the following information:
1. Number of passengers and number of luggage (read carefully Point 6 Conditions for transportation);
2. Date and time of client’s appointment (time, origin and number of flight/ship/train in case of airport/port/railway arrival transfer);
3. Pick-up address and travel itinerary;
4. Customer’s last name and cell phone number;
Upon receipt of the booking confirmation, ConduciMi will send the customer a confirmation of service pick-up with details of the driver’s name and cell phone, vehicle type, and meeting point. The customer is required to be accurate in the communication of data; ConduciMi will not be in any way responsible in the case of communication of incorrect data by the customer; the data provided will be processed according to the current normative legislation on privacy.
1.3. What is included in the booking price:
car with driver at disposal;
national highway tolls;
luggage loading in the car.
1.4. What is not included in the reservation price:
driver expenses (food and lodging) for services lasting more than 8 hours;
ferry costs;
city or foreign state entry fees and parking fees for parking;
10% VAT;

2. Cancellations and changes of reservations, delays and no-shows:
2.1. Cancellations
Reservation cancellation without penalty is accepted with 24 hours notice from the appointment time.
Cancellations received with time less than 12 hours are charged a penalty with amount equal to 50% of the amount of the service.
Cancellations received with less time and in case the client does not show up or refuses the booked service, a penalty in the amount of 100% of the amount of the service is applied. The cancellation, in order to be accepted, must be submitted via email.
For customer cancellations caused by unforeseen events due to reasons beyond its control, ConduciMi may not charge any penalty (after receiving appropriate justification). In this case, the cancellation is also accepted immediately through the telephone channel.
2.2. Changes
Any changes in the data transmitted at the time of booking will be accepted within 4 hours after the appointment time.
Beyond this deadline, in the event of a request to change the data transmitted at the time of booking (timing or itinerary of the service), the minimum amount owed by the client to ConduciMi will still be the amount previously established at the time of booking.
The route that the vehicle will have to take, in order to carry out the service, must be pre-established with the customer at the time of booking; any unforeseen route changes, implemented according to reasons not of an emergency or heavy traffic nature (technical problems with the vehicle, driver or passenger illnesses), will be subject to the charge of a surcharge fee proportional to the difference in mileage between the pre-established route and the route actually implemented.
2.3. Delays
For all services not subsequently specified (items 3-4-5 airport, port, and rail transfers), a free waiting time for passengers of 15 minutes from the time of appointment is tolerated; beyond this time, the customer is required to pay an additional fee provided for in the company’s tariff schedule, for each hour or fraction of 15 minutes of waiting time by the driver staff.
2.4 Failure to show (no show)
For all services not subsequently specified (items 3-4-5, airport, port, rail transfers), in case of passengers’ no-show within the time limit of 15 minutes from the appointment time and without any warning telephone communication (no show), the driver staff is allowed to leave the appointment place: the service will still be charged.

3. Conditions for Arrival Transfers at Airports:
3.1 Waiting
The customer or passengers are required to promptly notify ConduciMi by telephone in the event of unforeseen events, cancelled flights, or delays in the operations prior to boarding the plane; in the event of passenger delays with respect to the pre-arranged appointment time at the airport meeting point, a free waiting time is still tolerated, by the driver staff, up to 60 minutes from the scheduled landing time; beyond this time is due from the customer, the additional payment for the additional waiting time by the driver staff, according to the company’s schedule of fees.
N.B. The availability for the performance of the booked service, may not be guaranteed, exceeded the tolerance time regarding delays and without any warning; in this case the service will still be fully charged.
3.2 Meeting Place
The default meeting place at the airport is the Meeting Point; any other meeting place must be communicated by the customer at the time of booking. The driver will wait for passengers by displaying a sign with their first name, last name and company logo.
Once contact has been established, the driver will escort passengers to the vehicle parked in the spaces specially provided by the airport administration. Passengers are not allowed to be able to choose different place of boarding, due to compliance with legislation pertaining to airport traffic. In the case of passengers arriving earlier at the appointment place than the prearranged time on the reservation, they are requested to wait for the arrival of the driver staff until the scheduled appointment time.

4. Conditions for Arrival Transfers at Train Stations:
4.1 Waiting
The customer is obliged to give ConduciMi timely notice by telephone in case of unexpected train departure or delays caused by any stops. In the event that passengers are delayed from the scheduled appointment time at the station and without any warning telephone communication, (however, free waiting of passengers, by the driver staff up to 30 minutes from the scheduled time of arrival of the train is tolerated), beyond that time additional payment is due, for further waiting by the driver staff, according to the company’s fare schedule.
N.B. The availability for the performance of the booked service, may not be guaranteed, exceeded the tolerance time regarding delays and without any warning, in which case the service will still be fully charged.
4.2 Meeting place
The meeting place at the station will be established in advance at the time of booking. The driver will wait for passengers by displaying a sign with their first name, last name and company logo. After contact is established, the driver will escort the passengers to the vehicle parked in the spaces specially provided by the Public Administration. Passengers are not allowed to choose a different place of boarding, due to compliance with legislation pertaining to road conditions.
In the case of early arrival of passengers at the appointment place, compared to the prearranged time on the reservation, they are requested to wait for the arrival of the driver staff until the scheduled appointment time.

5. Conditions for Arrival Transfers at Ports:
5.1 Waiting
The customer is required to give ConduciMi prompt telephone notice in the event of unforeseen or delayed departure of the ship or delays caused by any stops or changes of destination; in the case of the customer’s delay with respect to the prearranged appointment time at the port and without any warning telephone communication (however, free waiting of passengers, by the driver staff is tolerated up to 30 minutes from the scheduled time of arrival of the ship), beyond that time an additional payment is due, for the additional waiting by the driver staff, according to the company’s schedule of fees.
N.B. The availability to carry out the booked service, may not be guaranteed exceeded the tolerance time regarding delays and without any warning, in which case the service will still be fully charged.
5.2 Meeting place
The meeting place at the port will be established in advance at the time of booking. The driver will wait for passengers by displaying a sign with their first name, last name and company logo. After contact is established, the driver will escort the passengers to the vehicle parked in the spaces specially provided by the Public Administration.
Passengers are not allowed to choose a different place of boarding, due to compliance with legislation pertaining to road conditions.
In the case of early arrival of passengers at the appointment place, compared to the prearranged time on the reservation, they are requested to wait for the arrival of the driver staff until the scheduled appointment time.

6. Conditions for transportation::
6.1. Luggage, pets, passengers with difficulties, minors:
Each passenger may carry up to one suitcase and one piece of hand luggage; the amount of luggage in excess of the permitted amount must be declared at the time of booking in order to avoid the assigned vehicle being unfit for service. Otherwise, ConduciMi reserves the right to charge, when allowed by the vehicle’s capacity, an additional fee of €20 for each extra piece of luggage or to cancel the service while still charging the full amount.
All items transported travel under the responsibility of the owners; ConduciMi will not be responsible for damage or loss of the items transported.
Any transportation of pets must be communicated in advance when booking and must be done through the appropriate containers.
Transportation of persons with disabilities, non-ambulatory and minors, must be compulsorily communicated at the time of booking in order to prepare the vehicle suitable for the specific transport according to the regulations in force (also in order to find any restraint seats). All children under the age of 15 must be accompanied by an adult.
ConduciMi reserves the right to cancel the performance of the service and still charge the full amount in the event that no such request for transportation was specified at the time of booking. Behavior of passengers in the vehicle.
Users of the rental service are prohibited from:
1. smoking during transportation;
2. drinking and carrying alcoholic beverages in the passenger compartment;
3. throwing objects from both stationary and moving vehicles;
4.soiling, soiling or damaging the vehicle; in case of detection of damage to the vehicle, compensation will be demanded from the transported user;
5. pretend to transport pets without having taken, in agreement with ConduciMi, all useful measures to avoid damage or soiling of the vehicle;
6. pretend to stop the vehicle that was not already planned in the booking phase; stopping is allowed only for emergency reasons (illness or technical problems of the vehicle) any changes in route or any unscheduled stop compared to the itinerary established in the booking phase, will still be charged by ConduciMi to the customer according to the company’s rate schedule;
7. disturbing the driver staff while driving through rude-sounding discussions or violent attitudes.
Users of the rental service are required to:
1. comply with all legal regulatory provisions including municipal regulations. The driver staff during transportation has the right to interrupt the service or change the route if the passengers do not comply with the previous conditions of transportation on board.

7. Tours:
1. Not included in price:
Museum entrance fees, food, wine tasting and other personal expenses and tips. Your driver, who is not a tour guide, may provide comments and explanations during the trip but is not allowed to do so outside the car. If you would like someone to join you while you visit the sites or provide explanations or historical references, private tour guides are available for an additional fee. Your driver will be happy to give you any suggestions he or she can about the best places to eat and other general directions.
2. Tips: consider tipping your driver, which is the proper way to show your appreciation.
3. ConduciMi is not responsible for items forgotten on board vehicles.
 
8. Miscellaneous:
In the event of unforeseen route disruptions due to adverse road, weather or traffic conditions (demonstrations, strikes, vandalism, terrorism, police checks, fires, floods) or due to technical failures of the vehicle or driver illness, ConduciMi is not responsible for delays or disruptions and does not guarantee that you will be able to travel on the vehicle chosen at the time of booking, if any.
In such a case, however, an attempt will be made to complete the performance of the service by alternative means (cab, car, hired bus with or without driver etc. etc.).
It is the client’s obligation to report to ConduciMi, as soon as possible, any problems derived from inefficiencies or shortcomings directly attributable to our actions.
Any dispute or controversy, regarding the activities carried out between ConduciMi and the customer, will be subject to the exclusive jurisdiction of the court of Milan (Italy).